Terms of Service

Effective Date: October 26, 2026

1. Overview

Welcome to NIZMEK. These Terms of Service (“Terms”) govern your access to and use of the NIZMEK website, including browsing our product collections, placing orders, and using the services available through our online store.

The website is operated by Guangzhou Guijiqi Construction Co., Ltd. Throughout these Terms, “NIZMEK,” “we,” “us,” and “our” refer to the website operator.

By accessing our website or placing an order, you agree to these Terms and the applicable policies referenced below. If you do not agree with these Terms, please do not use the website.

2. Company Information

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@nizmek.com

Customer Service Phone:
+1 7122158176

3. Our Products

NIZMEK offers a selection of home and everyday living products. Depending on current availability, our collections may include the following categories:

Home & Living Essentials: Practical household products designed to support everyday routines and help make living spaces more functional.

Bathroom Accessories: Selected bathroom accessories and practical products for bathroom organization and daily use.

Furniture: Selected furniture and household furnishings for living spaces and bedrooms, subject to availability.

Kitchen & Dining Accessories: Practical kitchen tools, cooking accessories, tableware, and other products for food preparation, serving, and everyday dining.

Product availability may change over time. Not every category or item will necessarily be available at all times.

We make reasonable efforts to present product descriptions, images, dimensions, materials, colors, and other specifications as accurately as possible. Actual colors and appearances may vary depending on screen settings, lighting conditions, and other factors.

Please review each product page carefully before placing an order, including the product's specifications, intended use, dimensions, materials, included components, care instructions, and applicable warnings.

If you have questions about a product, please contact our customer service team before purchasing.

4. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website for unlawful purposes, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or misuse website content or services.

We reserve the right to take reasonable measures to protect our website, customers, and business from fraudulent, abusive, or unlawful activity, subject to applicable law.

5. Product Prices and Payments

Product prices and applicable charges are displayed on our website and at checkout.

Prices, promotions, product availability, and shipping options may change before an order is placed. The price and applicable charges presented during checkout before you complete your purchase will govern your order, subject to applicable law.

Available shipping methods and applicable shipping fees depend on the delivery destination, items ordered, and shipping services available. Shipping options and applicable fees will be displayed at checkout before you complete your purchase.

Payment must be completed using an available payment method offered at checkout. Payment transactions may be processed by third-party payment service providers and are subject to their applicable terms and privacy practices.

You are responsible for providing accurate billing, shipping, and contact information.

Any applicable taxes, customs duties, or import charges will be handled in accordance with applicable law and the information provided during checkout or otherwise applicable to your order.

6. Orders and Order Acceptance

When you place an order, you submit a purchase request for the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment authorization failure, inaccurate pricing, product unavailability, or incorrect shipping information, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method. Refund processing will be handled in accordance with these Terms, our Return & Refund Policy, and applicable law.

7. Order Changes and Cancellations

If you need to cancel an order or change your shipping address, please contact service@nizmek.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation or change requests before order processing or dispatch begins. However, changes and cancellations cannot be guaranteed once fulfillment has started or the order has shipped.

If an order has already shipped, our Return & Refund Policy may apply. Nothing in these Terms limits any cancellation, withdrawal, or other consumer rights that cannot legally be excluded.

If a cancellation is approved after payment has been collected, we will initiate the applicable refund within 5 business days after the cancellation and refund have been approved, unless applicable law requires an earlier deadline.

8. Shipping and Delivery

Our standard estimated delivery timeline is:

• Order processing: 1–3 business days after payment confirmation.

• Shipping transit: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days, including processing and transit.

These timelines are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, public holidays, weather, and other circumstances beyond our reasonable control.

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

When tracking information is available, it will be provided after your order has been dispatched. Tracking updates may take time to appear in the carrier's system.

If your order has not arrived within the estimated delivery window, please contact service@nizmek.com with your order number so we can review the shipment status.

For additional information, please refer to our Shipping Policy.

9. Returns and Refunds

We accept eligible return requests submitted within 30 days of receiving your order, subject to our Return & Refund Policy and applicable law.

To request a return, contact service@nizmek.com with your order number, the item you wish to return, and the reason for your request. Photographs may be requested for damaged, defective, incorrect, or materially misdescribed items.

For eligible change-of-mind returns, items should generally be unused, in their original condition, and accompanied by their original packaging and relevant order information, unless otherwise permitted by our policies or required by applicable law.

Please contact our customer service team and obtain return instructions before sending an item back. Certain products may be excluded from change-of-mind returns where permitted by law. These exclusions do not limit mandatory remedies for damaged, defective, incorrect, or misdescribed products.

Return Shipping Costs

Change-of-mind returns

For eligible returns requested because you have changed your mind or no longer want the product, customers are generally responsible for return shipping costs unless otherwise stated, agreed by us, or required by applicable law.

Damaged, defective, incorrect, or misdescribed items

If an item arrives damaged, defective, incorrect, or materially different from its description, and the issue is attributable to NIZMEK or our fulfillment process, NIZMEK will cover the reasonable return shipping costs when a return is required.

Depending on the circumstances, we may provide a prepaid return shipping label or arrange another reasonable return shipping method.

If you need to pay return shipping costs in advance, we will explain the reimbursement procedure and any required documentation before you send the item back.

Please contact us before returning an affected item so we can confirm the return method and instructions. You will not be required to bear reasonable return shipping costs for a confirmed issue attributable to us, subject to applicable law.

Refund Review and Processing

Once we receive a complete return or refund request, including the information reasonably needed to assess it, we will review the request and respond within 3 business days.

If additional information is reasonably necessary, we will explain what is missing. The review period may be extended while we await the requested information, and we will keep you informed.

Where a return is required before a refund can be approved, we will generally assess the returned item within 3 business days after receiving it, subject to the nature of the item and any additional inspection reasonably required.

Once a refund is approved, we will initiate the refund to the original payment method within 5 business days, unless applicable law requires an earlier deadline.

After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

Any mandatory statutory refund deadlines or other consumer protections will take precedence over these general procedures.

For complete information, please refer to our Return & Refund Policy.

10. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact service@nizmek.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected item and its packaging, where relevant.

After receiving the complete information reasonably needed to assess your request, we will review the case and respond within 3 business days.

Depending on the circumstances, product availability, and applicable law, an appropriate resolution may include:

Replacement or reshipment: Sending a replacement item or reshipping the affected product, where appropriate and available.

Exchange: Arranging an exchange for a suitable alternative, where available.

Full or partial refund: Issuing a refund where appropriate, including when a replacement or exchange is unsuitable or unavailable.

If a return is required for a confirmed damaged, defective, incorrect, or materially misdescribed item attributable to NIZMEK or our fulfillment process, we will cover the reasonable return shipping costs. Where appropriate, we will provide a prepaid return label or explain the reimbursement procedure before the item is returned.

Once an applicable refund is approved, we will initiate it within 5 business days, unless applicable law requires an earlier deadline.

These procedures do not limit any mandatory consumer rights available under applicable law.

11. Refunds for Lost or Undelivered Orders

If your order appears to be lost or cannot be delivered, please contact service@nizmek.com with your order number and any available tracking information.

We will review the available shipping information and discuss an appropriate resolution based on the circumstances, the applicable shipping arrangements, and consumer protection laws.

If a refund is approved, we will initiate it within 5 business days after approval, unless applicable law requires an earlier deadline. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Where a replacement is appropriate and available, we may discuss that option with you.

12. Intellectual Property

Unless otherwise indicated, the website's original content, including text, layout, graphics, and other materials, is owned by or used under authorization by the relevant rights holders.

You may access the website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission, except where permitted by applicable law.

Product names, logos, trademarks, artwork, and other third-party materials remain the property of their respective owners. Their appearance on the website does not imply ownership by NIZMEK.

13. Third-Party Services and Links

Our website may use third-party services to support e-commerce operations, payment processing, shipping, analytics, advertising, and other website functions.

We may also provide links to third-party websites or services for your convenience.

Third-party services operate under their own applicable terms and privacy policies. Their processing of personal information is described in our Privacy Policy and, where applicable, the relevant provider's privacy policy.

We are not responsible for independent third-party websites or services to the extent permitted by law.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Depending on the services enabled on our website, personal information may be processed by Shopify, payment providers, shipping providers, analytics providers, and advertising or measurement partners.

Please review our Privacy Policy for details about personal information, Cookies, third-party services, advertising technologies, and your applicable privacy rights.

15. Website Availability and Errors

We make reasonable efforts to maintain website availability and accurate product information. However, the website may occasionally be unavailable because of maintenance, technical issues, or circumstances beyond our reasonable control.

We may correct typographical errors, inaccurate descriptions, pricing errors, or availability information and take appropriate action regarding affected orders, subject to applicable law.

Nothing in these Terms excludes liability or consumer protections that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, NIZMEK will not be liable for indirect or consequential losses arising from your use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for matters that cannot be excluded or limited under applicable law, including mandatory consumer rights and any liability that must legally remain with us.

17. Governing Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchases.

Where a provision of these Terms conflicts with a mandatory legal requirement, the relevant legal requirement will prevail to the extent of the conflict.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, business operations, or legal requirements.

When changes are made, we will update the effective date or otherwise provide notice where required by law.

Your use of the website after updated Terms are published is subject to the revised Terms to the extent permitted by applicable law.

19. Contact Us

If you have questions about these Terms, an order, shipping, returns, or refunds, please contact us using the details below.

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@nizmek.com

Customer Service Phone:
+1 7122158176

For order-related inquiries, please include your order number so we can assist you more efficiently.

Thank you for shopping with NIZMEK.