FAQ

Frequently Asked Questions (FAQ)

Welcome to NIZMEK! We offer a selection of home and living essentials, bathroom accessories, furniture, and kitchen and dining accessories for everyday use. Below are answers to common questions about our products, orders, shipping, returns, and refunds.

If you need further assistance, please contact us at service@nizmek.com.

1. What products does NIZMEK offer?

NIZMEK offers a selection of practical products for everyday household needs. Our collection includes the following categories, subject to current product availability:

  • Home & Living Essentials: Practical household products designed to support everyday routines and help make living spaces more functional.

  • Bathroom Accessories: Selected bathroom accessories and practical products for bathroom organization and daily use.

  • Furniture: Selected furniture and household furnishings for residential spaces.

  • Kitchen & Dining Accessories: Kitchen tools, cooking accessories, tableware, and other products for food preparation, serving, and everyday dining.

Our product selection may change over time, and not every category or item will necessarily be available at all times.

Please refer to each product page for the most accurate information about product descriptions, materials, dimensions, colors, included components, intended use, and other specifications before placing an order.

2. How long does shipping take?

Our standard estimated delivery timeline is:

  • Order processing: 1–3 business days after payment confirmation.

  • Shipping transit: 12–15 business days after dispatch.

  • Estimated total delivery time: 13–18 business days, including processing and transit.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on your destination, carrier operations, customs clearance, public holidays, weather, and other unforeseen circumstances.

Available shipping methods and applicable shipping fees will be displayed at checkout before you complete your purchase. Please review the shipping details and total charges before placing your order.

3. How can I track my order?

When tracking information is available, it will be provided after your order has been dispatched.

You can use the tracking details in your shipping confirmation to check your shipment status. Tracking updates may take some time to appear after dispatch.

If you have not received tracking information within a reasonable period after dispatch, or your order has not arrived within the estimated delivery window of 13–18 business days, please email service@nizmek.com with your order number.

We will review the available shipping information and advise you on the next steps.

4. Can I cancel or change my order?

If you need to cancel an order or change your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before order processing or dispatch begins. However, changes and cancellations cannot be guaranteed once fulfillment has started or the order has shipped.

If a cancellation is approved after payment has been collected, we will initiate the applicable refund within 5 business days after the cancellation and refund have been approved, unless applicable law requires an earlier deadline.

If your order has already shipped, our Return & Refund Policy may apply. Any cancellation or withdrawal rights provided by applicable law remain unaffected.

5. What is your return policy?

We accept eligible return requests submitted within 30 days of receiving your order.

To start a return, email service@nizmek.com with the following information:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your request.

  • Clear photographs if the item is damaged, defective, incorrect, or materially different from its description.

For eligible change-of-mind returns, items should generally be unused, in their original condition, and accompanied by their original packaging, accessories, and relevant order information where applicable.

Please contact us and obtain return instructions before sending any item back. Certain products may be excluded from change-of-mind returns where permitted by law. These exclusions do not limit mandatory remedies for damaged, defective, incorrect, or misdescribed products.

For complete details, please review our Return & Refund Policy.

6. Who pays for return shipping?

Change-of-mind returns

For eligible returns requested because you have changed your mind or no longer want the product, customers are generally responsible for return shipping costs unless otherwise stated, agreed by us, or required by applicable law.

Damaged, defective, incorrect, or misdescribed items

If an item arrives damaged, defective, incorrect, or materially different from its description, and the issue is attributable to NIZMEK or our fulfillment process, NIZMEK will cover the reasonable return shipping costs when a return is required.

Depending on the circumstances, we may provide a prepaid return shipping label or arrange another reasonable return shipping method.

If you need to pay return shipping costs in advance, we will explain the reimbursement procedure and any required documentation before you send the item back.

Please contact us before returning an affected item so we can confirm the appropriate instructions. You will not be required to bear reasonable return shipping costs for a confirmed issue attributable to us, subject to applicable law.

7. What should I do if my item arrives damaged, defective, or incorrect?

Please contact service@nizmek.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the affected item and its packaging where relevant.

After receiving the complete information reasonably needed to assess your request, we will review your case and respond within 3 business days.

Depending on the circumstances, product availability, and applicable law, an appropriate resolution may include:

  • Replacement or reshipment of the affected item, where appropriate and available.

  • Exchange for a suitable alternative, where available.

  • Full or partial refund, depending on the circumstances and applicable law.

If a return is required for a confirmed issue attributable to NIZMEK or our fulfillment process, we will cover the reasonable return shipping costs. Where appropriate, we will provide a prepaid label or explain the reimbursement procedure before the item is returned.

Please contact us before returning the item so that we can provide the appropriate instructions. Your mandatory consumer rights remain unaffected.

8. How long do refunds take?

We aim to handle return and refund requests promptly and transparently.

Refund review: We will review your complete return or refund request and respond within 3 business days after receiving the information reasonably needed to assess it. If additional information is required, we will explain what is missing.

Returned item inspection: If a return is required, we will generally assess the returned item within 3 business days after receiving it, subject to the circumstances and any additional inspection reasonably necessary.

Refund initiation: Once your refund is approved, we will initiate the refund to your original payment method within 5 business days, unless applicable law requires an earlier deadline.

Time for funds to appear: After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

If additional information is reasonably necessary to review your request, we will contact you and explain what is needed. The review period may be extended while we await the requested information, and we will keep you informed.

If your refund has been approved but has not appeared after a reasonable period, please contact service@nizmek.com with your order number and refund details.

These timeframes are our standard processing targets. Any mandatory statutory refund deadlines or other legal requirements that provide greater protection will take precedence.

9. What should I do if my order is delayed or missing?

If your order has not arrived within the estimated delivery window of 13–18 business days, please contact service@nizmek.com with your order number and any available tracking information.

We will review the available shipping information and advise you on the next steps.

If a shipment is confirmed lost or cannot be delivered, we will assess the circumstances and discuss an appropriate resolution in accordance with applicable law and the shipping arrangements.

If a refund is approved, we will initiate it within 5 business days after approval, unless applicable law requires an earlier deadline. The time required for the funds to appear in your account depends on your payment provider or financial institution.

10. How can I contact NIZMEK?

For questions about our products, orders, shipping, returns, or refunds, please contact our customer service team.

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@nizmek.com

Customer Service Phone:
+1 7122158176

For order-related inquiries, please include your order number so we can assist you more efficiently.

Thank you for shopping with NIZMEK! We appreciate your business and are committed to providing clear product information, helpful customer support, and transparent shipping and refund procedures.