Return & Refund Policy

Effective Date: October 26, 2026

At NIZMEK, we want you to have a clear, fair, and straightforward shopping experience. Our store offers home and living essentials, bathroom accessories, furniture, and kitchen and dining accessories, subject to current product availability. This Return & Refund Policy explains how to request a return, exchange, replacement, or refund for purchases made through our website.

This policy should be read together with our Shipping Policy and Terms of Service. Nothing in this policy limits any consumer rights that cannot legally be excluded.

1. Return Eligibility and Time Limit

We accept eligible return requests submitted within 30 days of receiving your order.

To start a return, please email service@nizmek.com with the following information:

• Your order number.

• The name of the item you wish to return.

• The reason for your return request.

• Clear photographs, if the item is damaged, defective, or incorrect.

Please contact us within the 30-day return period and obtain return instructions before sending any item back.

Our customer service team will review your request in accordance with this policy and applicable consumer protection laws.

2. Condition of Returned Items

For eligible change-of-mind returns, items should generally:

• Be unused and in their original condition.

• Include the original packaging, accessories, and included components, where applicable.

• Be accompanied by the relevant order information or proof of purchase.

If an item is damaged, defective, incorrect, or otherwise not as described, please contact us so we can assess the issue.

Certain products may be excluded from change-of-mind returns where permitted by law. Such exclusions will not limit mandatory consumer rights or remedies for defective, damaged, incorrect, or misrepresented products.

3. How to Request a Return

Step 1: Contact Customer Service

Email service@nizmek.com within 30 days of receiving your order.

Step 2: Provide the Required Information

Include your order number, the item you wish to return, the reason for your request, and any relevant photographs.

Step 3: Review of Your Request

Once we receive your request and the information reasonably needed to assess it, we will review your case and respond within 3 business days.

If additional information is reasonably necessary, we will explain what is needed. The review may take longer while we await that information, and we will keep you informed.

Step 4: Receive Return Instructions

If your return is authorized, we will provide the applicable return instructions and return address.

Step 5: Return the Item, If Required

Follow the instructions provided by our customer service team and retain your shipping receipt and tracking information, where available.

Please do not send an item to an address that has not been confirmed by our customer service team.

4. Return Shipping Costs

Change-of-Mind Returns

For eligible returns requested because you changed your mind or no longer want the product, customers are generally responsible for return shipping costs unless otherwise stated, agreed by us, or required by applicable law.

Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its description, and the issue is attributable to NIZMEK or our fulfillment process, NIZMEK will cover the reasonable return shipping costs when a return is required.

Depending on the circumstances, we will provide a prepaid return shipping label or arrange another reasonable return shipping method.

If you need to pay return shipping costs in advance, we will explain the reimbursement process and required documentation before you send the item back. Once the issue and eligible costs are confirmed, we will reimburse the reasonable return shipping costs in accordance with the instructions provided.

You will not be required to bear reasonable return shipping costs for a confirmed issue attributable to us, subject to applicable law.

Please contact us before returning the affected item so we can confirm the appropriate procedure. We will not require you to return an item at your own expense where doing so would conflict with applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact service@nizmek.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and its packaging, where relevant.

We will review your request and respond within 3 business days after receiving the complete information reasonably needed to assess the issue.

Depending on the circumstances, product availability, and applicable law, available resolutions may include:

Replacement or Reshipment

We may arrange a replacement or reship the affected item where appropriate and available.

Exchange

We may offer an exchange for a suitable alternative, subject to availability and the circumstances of the case.

Full or Partial Refund

We may issue a full or partial refund where appropriate, including when a replacement or exchange is unsuitable or unavailable.

For confirmed damaged, defective, incorrect, or misdescribed items attributable to us, we will cover reasonable return shipping costs where a return is required.

We will explain the proposed resolution after reviewing your case. Any remedy required by applicable law will take precedence over these general procedures.

6. Refund Review and Processing Time

We aim to handle refund requests promptly and transparently.

Refund Review

We will review a complete return or refund request and respond within 3 business days after receiving the information reasonably needed to assess it.

If additional information is needed, we will explain what is missing. If a physical return is required, we will provide return instructions and explain when the returned item will be assessed.

Inspection of Returned Items

When an authorized return is received, we aim to complete the inspection and communicate the outcome within 3 business days of receipt.

If an inspection requires additional time because of circumstances beyond our reasonable control, we will inform you of the delay and the expected next steps.

Refund Initiation

Once a refund is approved, we will initiate the refund to the original payment method within 5 business days of approval.

If a return is required before a refund can be approved, the approval and refund process will generally take place after the authorized return has been received and assessed, unless applicable law requires an earlier remedy.

Time for Funds to Appear

After we initiate the refund, the time it takes for the funds to appear in your account depends on your payment provider, card issuer, or financial institution. These processing times are outside our direct control.

If your refund has been approved but has not appeared after a reasonable period, please contact service@nizmek.com with your order number and refund details.

The timeframes above are our standard processing targets. Any mandatory statutory refund deadline that requires earlier action will take precedence.

7. Exchanges and Replacements

Exchanges and replacements are subject to product availability and the circumstances of your request.

If the requested replacement is unavailable or unsuitable, we will discuss an appropriate alternative, including a refund where applicable.

For damaged, defective, incorrect, or misdescribed products, customers retain all mandatory rights available under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before processing or dispatch begins. However, cancellation cannot be guaranteed once fulfillment has started or the order has shipped.

If a cancellation is accepted after payment has been collected, we will initiate the applicable refund within 5 business days after the cancellation and refund have been approved, unless applicable law requires an earlier deadline.

If the order has already shipped, the return procedure may apply, without limiting any statutory cancellation or withdrawal rights available to you.

9. Shipping Time and Delivery Issues

Our standard estimated delivery timeline is:

• Order processing: 1–3 business days.

• Shipping transit: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days, including processing and transit.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs clearance, public holidays, weather, and other unforeseen circumstances.

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.

If your order has not arrived within the estimated delivery window of 13–18 business days, please contact service@nizmek.com with your order number and any available tracking information.

We will review the shipment status and advise you on the next steps. If a shipment is confirmed lost or cannot be delivered, we will assess the circumstances and provide an appropriate resolution in accordance with applicable law.

10. Refunds for Lost or Undelivered Orders

If your order appears to be lost or cannot be delivered, please contact service@nizmek.com with your order number and tracking information, if available.

We will review the available shipping information and determine an appropriate resolution based on the circumstances, the applicable shipping arrangements, and consumer protection laws.

If a refund is approved, we will initiate it within 5 business days after approval, unless applicable law requires an earlier deadline. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Where a replacement is more appropriate and available, we will discuss that option with you.

11. Contact Information

For return, exchange, replacement, or refund inquiries, please contact our customer service team.

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@nizmek.com

Customer Service Phone:
+1 7122158176

Please include your order number in all order-related inquiries so we can assist you more efficiently.

Thank you for shopping with NIZMEK. We are committed to handling eligible return and refund requests fairly, clearly, and within the timeframes stated in this policy.