Shipping Policy

Shipping Policy

Effective Date: October 26, 2026

At NIZMEK, we aim to provide a clear and convenient delivery experience for our customers. This Shipping Policy explains how orders for our home and living essentials, bathroom accessories, furniture, kitchen and dining accessories, and other practical household products are processed and shipped.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed.

Processing includes order verification, product preparation, and shipment arrangements. Business days exclude weekends and applicable public holidays.

During periods of high order volume or unforeseen operational delays, processing may take longer. If a significant delay occurs, we encourage customers to contact our customer service team for assistance.

2. Shipping and Estimated Delivery Time

Our standard estimated delivery timeline for eligible orders is:

  • Order processing: Generally 1–3 business days after the order is placed and payment is confirmed.

  • Shipping transit: Generally 12–15 business days after dispatch.

  • Estimated total delivery time: Approximately 13–18 business days, including processing and transit.

These estimates apply only to orders and destinations eligible for our standard shipping arrangements. They are not guaranteed delivery dates.

Large furniture and oversized items may have different delivery arrangements and timeframes. Delivery estimates for these products may depend on the item's size and weight, the delivery destination, carrier availability, and the selected delivery service. Where different arrangements apply, the relevant information will be provided on the product page, at checkout, or through our customer service team before the order is placed.

Actual delivery times may vary because of carrier operations, customs clearance, public holidays, weather conditions, and other circumstances beyond our reasonable control.

If a product has a different estimated delivery timeframe from our standard shipping service, please refer to the information provided for that specific product and delivery destination.

3. Shipping Methods and Shipping Fees

Available shipping methods depend on your delivery address, the items ordered, the size and weight of the shipment, and the shipping services available for your order.

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase, where supported by the checkout process. If a large furniture item requires a special delivery arrangement or an additional charge that is not displayed at checkout, we will clarify the applicable arrangement and cost before you commit to the purchase.

Please review the shipping method, delivery information, and total charges before placing your order.

Any applicable customs duties, import taxes, or other destination-related charges will be handled in accordance with applicable laws and the information provided for your order.

4. Large Furniture and Oversized Item Delivery

Delivery Areas

Delivery is available only to destinations supported by our shipping services. Please enter your delivery address at checkout to check availability. If delivery availability cannot be confirmed, contact service@nizmek.com before placing your order.

Shipping Fees and Additional Charges

Shipping fees depend on the item’s dimensions, weight, delivery destination, and available shipping service. All applicable shipping fees, including any oversized-item or remote-area surcharges, will be disclosed before you complete your purchase.

Delivery Location

Large furniture and oversized items are delivered to a safely accessible ground-level curbside location at the delivery address. Customers are responsible for arranging movement of the item from the delivery point into their property.

Upstairs and In-Home Delivery

Our standard delivery service does not include carrying items upstairs, delivery inside the home, or placement in a specific room. Please ensure that suitable assistance is available to receive and move heavy items safely.

Assembly and Installation

Assembly and installation services are not included. Customers are responsible for assembling products according to the supplied instructions, where assembly is required. Removal of existing furniture and disposal of packaging are not included.

For questions about delivery arrangements, please contact service@nizmek.com before ordering and include the product link and delivery destination.

5. Shipping Address and Order Changes

Please ensure that your shipping address, contact information, and other order details are accurate when placing your order.

If you need to change your shipping address or cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests before processing or dispatch begins. However, changes and cancellations cannot be guaranteed once fulfillment has started or the order has shipped.

If an order has already shipped, our Return & Refund Policy may apply, without limiting any rights provided by applicable law.

If a cancellation is approved after payment has been collected, we will initiate the applicable refund within 5 business days after the cancellation and refund have been approved, unless applicable law requires an earlier deadline.

6. Delayed, Lost, or Undelivered Orders

Delivery delays may occur because of carrier operations, customs clearance, incorrect address information, severe weather, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window of 13–18 business days, please contact service@nizmek.com with your order number and available tracking details.

We will review the available shipping information and advise you on the next steps.

If a shipment is confirmed lost or cannot be delivered, we will review the circumstances and work toward an appropriate resolution, which may include a replacement, reshipment, or refund, depending on the circumstances and applicable consumer protection laws.

If a refund is approved, we will initiate it within 5 business days after approval, unless applicable law requires an earlier deadline. The time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact service@nizmek.com as soon as reasonably possible.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected item and packaging, where relevant.

After receiving the complete information reasonably needed to assess your request, we will review the case and respond within 3 business days.

Depending on the circumstances, product availability, and applicable law, we may offer an appropriate resolution, which may include:

  • Replacement or reshipment of the affected item, where appropriate and available.

  • Exchange for a suitable alternative, where available.

  • Full or partial refund, depending on the circumstances and applicable law.

If a return is required for a confirmed damaged, defective, incorrect, or materially misdescribed item attributable to NIZMEK or our fulfillment process, NIZMEK will cover the reasonable return shipping costs.

Depending on the circumstances, we may provide a prepaid return shipping label or arrange another reasonable return shipping method. If you need to pay return shipping costs in advance, we will explain the reimbursement procedure and any required documentation before you return the item.

Please contact us before returning an affected item so we can confirm the appropriate instructions.

Your mandatory consumer rights remain unaffected.

8. Returns and Refunds

Eligible return requests must be submitted within 30 days of receiving your order, subject to our Return & Refund Policy and applicable law.

Change-of-Mind Returns

For eligible change-of-mind returns, items should generally be unused, in their original condition, and accompanied by their original packaging and relevant order information, unless otherwise permitted by our Return & Refund Policy or required by applicable law.

Customers are generally responsible for return shipping costs for eligible change-of-mind returns unless otherwise stated, agreed by us, or required by applicable law.

Please contact our customer service team and obtain return instructions before sending any item back. Do not send a return to an address that has not been confirmed by our team.

Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its description, and the issue is attributable to NIZMEK or our fulfillment process, we will cover the reasonable return shipping costs when a return is required.

Where appropriate, we will provide a prepaid return shipping label or explain the reimbursement procedure before you send the item back.

We may offer a replacement, reshipment, exchange, or refund, depending on the circumstances, product availability, and applicable law.

Refund Review and Processing

We aim to handle return and refund requests promptly and transparently.

  • Request review: We will review a complete return or refund request and respond within 3 business days after receiving the information reasonably needed to assess it.

  • Return inspection: Where a return is required, we will generally assess the returned item within 3 business days after receiving it, subject to the circumstances and any additional inspection reasonably necessary.

  • Refund initiation: Once a refund is approved, we will initiate the refund to the original payment method within 5 business days, unless applicable law requires an earlier deadline.

  • Bank or payment-provider processing: After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

If additional information is reasonably necessary to review your request, we will explain what is missing and keep you informed while awaiting your response.

If your refund has been approved but has not appeared after a reasonable period, please contact service@nizmek.com with your order number and refund details.

These timeframes are our standard processing targets. Any mandatory statutory refund deadlines or other legal requirements that provide greater protection will take precedence.

Please review our Return & Refund Policy for the complete return procedure and applicable conditions.

9. Contact Information

If you have questions about shipping, delivery estimates, tracking, returns, or refunds, please contact our customer service team.

Website Operator:
Guangzhou Guijiqi Construction Co., Ltd.

Business License Entity:
Guangzhou Guijiqi Construction Co., Ltd.

Registered Address:
Room 301, No. 96 Hesheng Road,
Wanqingsha Town, Nansha District,
Guangzhou, Guangdong, China

Customer Service Email:
service@nizmek.com

Customer Service Phone:
+1 7122158176

For order-related inquiries, please include your order number so we can assist you more efficiently.

Thank you for shopping with NIZMEK.